IATA Ground Operations Manual 13th Edition 2024/2025.

What’s inside the IGOM

• Chapter 1 – Passenger handling procedures (passenger departure, passenger security, passenger arrival, transfer and transit)
• Chapter 2 – Baggage handling procedures (cabin baggage, checked baggage, offloading of checked baggage, mishandled or unclaimed baggage)
• Chapter 3 – Aircraft general safety/servicing operations (ramp safety in aircraft handling, safety during fueling/defueling, adverse weather conditions, hand signals)
• Chapter 4 – Aircraft turn-around (aircraft arrival, aircraft doors, aircraft departure, aircraft towing)
• Chapter 5 – Load control (load control principles, regulatory requirements, qualification requirements, documentation)
• Chapter 6 – Airside safety operational oversight (turnaround coordination/supervision requirements, reporting-incidents, accidents and near-misses, airside safety investigation procedure, emergency response procedures)